Course Overview

The Pearson BTEC Level 3 Diploma in Customer Service is for learners who work in,or who want to work in customer service roles such as.
Customer Service Supervisor Customer Relationship Manager
Customer Service Team leader Client Services Officer
Events Coordinator

The qualification gives learners the opportunity to:
? develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. This includes the principles, and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the
legislation and regulations that governs the industry
? develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service
? develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS)
? have existing skills recognised
? achieve a nationally-recognised Level 3 qualification.