Pearson Level 5 Diploma in Leading and Managing an Adult Care Service -2026

Pearson Level 5 Diploma in Leading and Managing an Adult Care Service -2026

What You Will Learn  

Unit 1: Lead and Manage an Adult Care Service

  • Principles of leadership and management
  • Governance arrangements
  • Regulatory requirements
  • Developing a positive organisational culture
  • Strategic planning and service improvement
  • Managing change within adult care services

Unit 2: Governance and Quality Assurance

  • Quality assurance systems
  • Continuous improvement processes
  • Monitoring performance indicators
  • Audit and inspection requirements
  • Managing complaints and feedback
  • Compliance with CQC standards

Unit 3: Safeguarding and Protection in Adult Care

  • Safeguarding legislation and guidance
  • Duties of managers regarding safeguarding concerns
  • Prevention of abuse and neglect
  • Multi-agency working
  • Safe recruitment practices
  • Managing safeguarding investigations

Unit 4: Person-Centred Practice

  • Promoting individual rights and choices
  • Strengths-based approaches
  • Assessment and care planning
  • Co-production and involvement
  • Supporting independence and wellbeing
  • Equality, diversity and inclusion

Unit 5: Managing Risk in Adult Care

  • Risk assessment and management
  • Positive risk-taking
  • Health and safety responsibilities
  • Incident reporting and investigation
  • Emergency planning and business continuity
  • Duty of care

Unit 6: Workforce Leadership and Development

  • Recruitment and retention strategies
  • Staff supervision and appraisal
  • Coaching and mentoring
  • Workforce planning
  • Managing performance
  • Professional development and CPD

Unit 7: Partnership Working

  • Building effective partnerships
  • Multi-disciplinary working
  • Working with families and carers
  • Community engagement
  • Information sharing protocols
  • Collaborative service delivery

Unit 8: Financial Management and Resource Control

  • Budget management
  • Financial planning and forecasting
  • Resource allocation
  • Procurement processes
  • Managing cost-effectiveness
  • Accountability for public funds

Unit 9: Managing Effective Communication

  • Communication systems and processes
  • Leading meetings
  • Managing difficult conversations
  • Professional reporting and record keeping
  • Digital communication technologies
  • Information governance and confidentiality

Unit 10: Health, Wellbeing and Human Rights

  • Human rights-based approaches
  • Promoting physical and mental wellbeing
  • Public health responsibilities
  • Supporting positive outcomes
  • Social inclusion
  • Advocacy and empowerment

Unit 11: Professional Practice and Continuous Improvement

  • Reflective practice
  • Evidence-based practice
  • Research and innovation
  • Service evaluation
  • Managing professional accountability
  • Implementing improvement plans

Assessment Methods

The qualification is usually assessed through:

  • Workplace observations
  • Professional discussions
  • Reflective accounts
  • Witness testimonies
  • Assignments and projects
  • Portfolio of evidence
  • Work products and records
  • Questioning by an assessor

Career Progression

Successful learners may progress to:

  • Registered Manager roles
  • Operations Manager positions
  • Area or Regional Manager roles
  • Higher education programmes
  • Level 5 Leader in Adult Care Apprenticeship
  • Specialist management positions within health and social care

Key Knowledge Areas

  • Leadership and management theories
  • Adult social care legislation
  • Care Act 2014
  • Mental Capacity Act 2005
  • Equality Act 2010
  • Safeguarding Adults procedures
  • CQC Fundamental Standards
  • Health and Safety legislation
  • Data Protection and GDPR
  • Workforce management and development

This qualification is considered the benchmark management qualification for leaders and registered managers within adult social care services in England.

Pearson Level 5 Diploma in Leading and Managing an Adult Care Service -2026

Pearson Level 5 Diploma in Leading and Managing an Adult Care Service -2026